Shopping is easy at https://tlclabel.shop. Just follow these steps:
• Browse our product pages and choose your favorite styles and sizes.
• Click "Add to Cart”
• Once you're ready, click "Proceed to Checkout”
• Fill in the recipient’s details (name, phone, address, etc.) and choose a payment method.
• After completing your payment, you’ll receive an order confirmation email. We’ll ship your order within 1–3 business days.

⚠ Reminder: Please double-check the size, color, and quantity before checkout to ensure your order meets your needs

No, you can check out as a guest.

However, we recommend registering for easier order tracking, shopping points, and exclusive offers like birthday coupons.

If your order has not yet entered the packing or shipping process, we will do our best to assist with any changes. Please contact our customer service team with your order number within 1 hour of placing your order.

Changes are not guaranteed. Once the order has entered preparation or shipping, modifications are no longer possible. In such cases, you may proceed with the Return Process after receiving your item.

We’re sorry, but order cancellations are strictly not allowed once an order has been placed. Please review your items carefully before completing your purchase.

Yes. After completing your payment, you’ll receive an "Order Confirmation" email. Once your order ships, a "Shipping Notification" with tracking info will follow.

⚠ Didn’t get the emails? Check your spam folder or confirm your email address. If you still need help, kindly contact customer service.

No. Items in your cart are not reserved. We recommend checking out early to avoid missing out.

Click "Add to Waiting List" on the product page to receive updates. Limited or discontinued items may not be restocked. Stay tuned for new product launches!

Yes — Except during promotional periods or peak seasons (E.g., Chinese New Year, 0808 Anniversary Sales etc), when combined orders are paused to ensure shipping efficiency.

Please provide all related order numbers and contact customer service as soon as possible. If your order is already shipping, combining is no longer possible.

You can enter your Discount Code or Promo Code in the “Apply Code” field on the shopping cart page and click “Apply” before proceeding to checkout.

Please ensure the code is entered correctly before confirming your purchase, as we’re unable to make changes to apply codes once the order is confirmed.

Each product page includes a "Size Chart" and fitting tips. Still unsure? Contact customer service for personalized advice.

We aim to display colors as accurately as possible, but slight variations may occur due to differences in screen settings.

The main materials are listed on each product page. For more detailed information, feel free to contact customer service.

We launch new products every Wednesday at 9 PM.
Some popular styles may be restocked—follow us on Instagram and check our homepage for updates.

Care instructions are provided on each product page. To extend the life of your garments, we recommend hand washing, turning items inside out, and avoiding tumble drying. For delicate fabrics, please follow the care label closely.

A backorder means a sold-out product is temporarily available again due to high demand. These items are produced or restocked only after demand is confirmed.

After a sellout, we evaluate customer feedback, sales data, and material availability. If approved, backorder items will be announced on Instagram.

ETA stands for Estimated Time of Arrival. For example, “ETA May 20” means the item is expected to arrive at our warehouse around that date.

Yes, due to:
• Material supply delays
• Factory schedule changes
• Logistics disruptions (e.g., holidays, customs)

⚠ We will notify you via Instagram or customer service if the ETA changes.

No. It’s only an estimate. We’ll ship your order promptly once stock arrives.

Generally, backorder items cannot be changed or canceled. Please confirm all details before placing your order.

Yes. However, your entire order will be shipped only after the ETA item is ready.

� To receive ready stock items sooner, please place separate orders.

We use GDEX to deliver across Malaysia, including East Malaysia. Shipping takes 1–5 business days after dispatch. Remote areas may require additional time.

⚠ If a package is returned due to an unclear address or unreachable contact, the buyer will be responsible for the re-delivery cost.

Yes:
• West Malaysia: RM180
• East Malaysia: RM250
• Singapore: RM600

� Orders below these thresholds will incur an RM8 fee (auto-calculated at checkout).

⚠ Some promotional items may not qualify for free shipping—please check at checkout.

Free shipping applies only when the final amount, after applying any discount code, meets the minimum threshold for free shipping.

If the total after discounts falls below the threshold, standard shipping fees will be applied.

Orders are shipped within 1–2 business days after payment (excluding weekends and public holidays). During peak seasons, some delays may occur.

⚠ If a package is returned due to address or contact issues, re-shipping fees will apply

We know you’re excited for your parcel to arrive! Once your order has been shipped, you’ll receive a Dispatch Confirmation email.

You can also check your order status anytime here to see which delivery partner is handling your parcel.

Alternatively, you can track your order directly by entering your reference number on the GDEX tracking platform by clicking here

Please note that amendments or cancellations (including backorder items) cannot be made once your order has been confirmed. This is because we process orders immediately to ensure your parcel is delivered as quickly as possible.

You may check your order status here. Here’s what each status means: 


(I) Order Unfulfilled

We’ve received your order and it is pending processing. An Order Confirmation email will be sent to your registered email address.
If you did not receive the confirmation email, please contact our Customer Service Team via WhatsApp at +6011-5879 0497.

(II) Order Fulfilled

Your order has been processed. A Shipping Confirmation email will be sent to your registered email address once your parcel has been packed and is ready to be shipped.

Please contact customer service via Instagram or WhatsApp. We’ll coordinate with GDEX to investigate. If your package is confirmed lost, we will resend it or issue a refund.

Please do not open the package. Contact customer service immediately so we can arrange to send the correct order and retrieve the incorrect one.

Contact us within 24 hours and provide the following:
• Order number
• Photos of the package and items received

⚠ We’ll send any missing or replacement items free of charge.

Yes. Select “Pick-up in Store" during checkout. You’ll receive a notification once your order is ready for collection.

If your order hasn’t been processed yet, contact customer service immediately.
Changes aren’t possible once shipping begins.

Yes. Kindly contact Customer Service within time frame stated below upon of receiving your parcel and provide photos:

• 3 business days (within Malaysia)
• 10 business days (International Orders)

Once your request is approved and meet our Return & Exchange Policy, the return parcel must be arranged and shipped out within;

• 7 business days (within Malaysia)
• 14 business days (International Orders)

⚠ Returns requested late or made without prior contact will not be accepted

Returned items must:

• Be in brand-new condition with original tags
• Not be worn, washed, altered, or soaked (e.g., if the item’s color runs or fades due to soaking in water, it will not be eligible for return).

⚠ We reserve the right to refuse returns that don’t meet these standards.

A. Returns and exchanges are accepted as below:

• Size issues – Item must have tags intact and be unworn, unwashed, unaltered, and not soaked.
• Defective item / Wrong item / Missing accessories (e.g., missing button).
• Color discrepancy – Please note that product colors may vary slightly from the photos due to studio lighting, screen calibration, and device specifications. A variance of up to 20% is considered acceptable, and returns for this reason will not be accepted as defective.

B. Returns and exchanges are not accepted for:

• Promotional items (E.g., Anniversary 0808, Special Sales)
• Free size items
• Intimate wear (E.g., bra tops, inner layers)
• Clearance or discounted items (E.g., final sale or defective goods)
• Personal preference issues (e.g., dislike, color mismatch, not satisfied with the fit)

⚠ Please confirm all product details and sizing before purchasing.
⚠ For returns that do not meet our eligibility criteria, we reserve the right to reject item(s).

Please contact Customer Service within 3 business days of receiving your parcel and provide photos.

Once verified, we will arrange a return or refund and cover all shipping costs. Please retain your return tracking number and receipt.



⚠For returns that do not meet our eligibility criteria, we reserve the right to reject item(s).

If you return an item that does not meet our return requirements, we reserve the right to reject the return and any request for a store credit refund. You remain responsible for the item until it reaches us, kindly retain proof of postage until we send you an acknowledgement.

⚠If a return fails to meet our return policy requirements, the customer shall bear the postage fees for us to re-arrange the return of the parcel back to them.

Kindly refer to the following:

(I) Shipping fees will be absorbed by the company if:

• There are serious defects (e.g., torn fabric, large tears, mislabelled sizing, or items arriving with visible damage)
• Wrong items are sent

(II) Shipping fees will be borne by the customer if:

• The request is for a size exchange

⚠ We reserve the right to determine what qualifies as a serious defect beyond the examples provided above.

Refunds are only issued for the following reasons:

• Serious defects (e.g., torn fabric, large tears, mislabelled sizing, or items arriving with visible damage)
• Out-of-stock items
• Wrong items sent

⚠ We reserve the right to determine what qualifies as a serious defect beyond the examples provided above.
⚠ We do not offer refunds for other reasons.

Once the return is received and verified, refunds will be processed within 7–14 business days.

Contact our Customer Service Team via WhatsApp within 3 business days from the delivery date with the following details:

(i) Your Order Number + Social Media Channel (IG/FB Name)
(ii) Photos of the defective, missing items, or wrong items received


• Use the original packaging (if available) or other suitable packaging. Ensure the parcel is securely sealed.
• Provide the return tracking number to our Customer Service Team and keep your shipping receipt.
• Customers bear the risk of loss or damage during return shipping.
• Discount codes, points, or store credits used on returned orders will not be reinstated or refunded.

To return your parcel, kindly send it to the address below:

TLC Apparels Sdn Bhd
12, Jalan Ekoperniagaan 2/3, Taman Ekoperniagaan, 81100 Johor Bahru. Johor Darul Ta'zim. Malaysia.

Contact Number: 011-58790497