Shopping is easy at https://tlclabel.shop! Just follow these steps:
• Browse our product pages and choose your favorite styles and sizes.
• Click "Add to Cart”
• Once you're ready, click "Proceed to Checkout”
• Fill in the recipient’s details (name, phone, address, etc.) and choose a payment method.
• After completing your payment, you’ll receive an order confirmation email. We’ll ship your order within 1–3 business days.

⚠ Reminder: Please double-check the size, color, and quantity before checkout to ensure your order meets your needs

No, you can check out as a guest.

However, we recommend registering for easier order tracking, shopping points, and exclusive offers like birthday coupons.

If your order has not yet entered the packing or shipping process, we will do our best to assist with any changes. Please contact our customer service team with your order number within 1 hour of placing your order.

Changes are not guaranteed. Once the order has entered preparation or shipping, modifications are no longer possible. In such cases, you may proceed with the Return Process after receiving your item.

We’re sorry, but order cancellations are strictly not allowed once an order has been placed. Please review your items carefully before completing your purchase.

No. Items in your cart are not reserved. We recommend checking out early to avoid missing out.

Click "Add to Waiting List" on the product page to receive updates. Limited or discontinued items may not be restocked. Stay tuned for new product launches!

Yes. After completing your payment, you’ll receive an "Order Confirmation" email. Once your order ships, a "Shipping Notification" with tracking info will follow.

⚠ Didn’t get the emails? Check your spam folder or confirm your email address. If you still need help, kindly contact customer service.

Yes — Except during promotional periods or peak seasons (E.g., Chinese New Year, 0808 Anniversary Sales), when combined orders are paused to ensure shipping efficiency.

Please provide all related order numbers and contact customer service as soon as possible. If your order is already shipping, combining is no longer possible.

You can enter your Discount Code or Promo Code in the “Apply Code” field on the shopping cart page and click “Apply” before proceeding to checkout.

Please ensure the code is entered correctly before confirming your purchase, as we’re unable to make changes to apply codes once the order is confirmed.

Each product page includes a "Size Chart" and fitting tips. Still unsure? Contact customer service for personalized advice.

We aim to display colors as accurately as possible, but slight variations may occur due to differences in screen settings.

The main materials are listed on each product page. For more detailed information, feel free to contact customer service.

We launch new products every Wednesday at 9 PM.
Some popular styles may be restocked—follow us on Instagram and check our homepage for updates.

Care instructions are provided on each product page. To extend the life of your garments, we recommend hand washing, turning items inside out, and avoiding tumble drying. For delicate fabrics, please follow the care label closely.

A backorder means a sold-out product is temporarily available again due to high demand. These items are produced or restocked only after demand is confirmed.

After a sellout, we evaluate customer feedback, sales data, and material availability. If approved, backorder items will be announced on Instagram.

ETA stands for Estimated Time of Arrival. For example, “ETA May 20” means the item is expected to arrive at our warehouse around that date.

Yes, due to:
• Material supply delays
• Factory schedule changes
• Logistics disruptions (e.g., holidays, customs)

⚠ We will notify you via Instagram or customer service if the ETA changes.

No. It’s only an estimate. We’ll ship your order promptly once stock arrives.

Generally, backorder items cannot be changed or canceled. Please confirm all details before placing your order.

Yes. However, your entire order will be shipped only after the ETA item is ready.

� To receive ready stock items sooner, please place separate orders.

We use GDEX to deliver across Malaysia, including East Malaysia. Shipping takes 1–5 business days after dispatch. Remote areas may require additional time.

⚠ If a package is returned due to an unclear address or unreachable contact, the buyer will be responsible for the re-delivery cost.

Yes:
• West Malaysia: RM180
• East Malaysia: RM250
• Singapore: RM600

� Orders below these thresholds will incur an RM8 fee (auto-calculated at checkout).

⚠ Some promotional items may not qualify for free shipping—please check at checkout.

Free shipping applies only when the final amount, after applying any discount code, meets the minimum threshold for free shipping.

If the total after discounts falls below the threshold, standard shipping fees will be applied.

Orders are shipped within 1–2 business days after payment (excluding weekends and public holidays). During peak seasons, some delays may occur.

⚠ If a package is returned due to address or contact issues, re-shipping fees will apply

You’ll receive an email with tracking information once your order has been shipped. You can also view your order status under “My Orders” in your account.

⚠ If there’s no update after 5 business days, please contact customer service.

You can check your order status in 3 ways:

(I) Order Email
(a) Order Confirmation Email = Order received, Unfulfilled
(b) Shipping Notification Email = Order shipped, Fulfilled

(II) My Account
(a) Log in at tlclabel.shop → go to "My Orders"
(b) Check the order status:
⏳ Unfulfilled = Processing
✅ Fulfilled = Shipped

(III) Contact Us
DM @tlcofficialstore on Instagram or WhatsApp us with your Order Number. Our team will help you check right away.

Please contact customer service via Instagram or WhatsApp. We’ll coordinate with GDEX to investigate. If your package is confirmed lost, we will resend it or issue a refund.

Please do not open the package. Contact customer service immediately so we can arrange to send the correct order and retrieve the incorrect one.

Contact us within 24 hours and provide the following:
• Order number
• Photos of the package and items received

⚠ We’ll send any missing or replacement items free of charge.

Yes. Select “Pick-up in Store" during checkout. You’ll receive a notification once your order is ready for collection.

If your order hasn’t been processed yet, contact customer service immediately.
Changes aren’t possible once shipping begins.

Yes. Please contact customer service and return the item within:

• 7 business days (within Malaysia)
• 14 days (International Orders)

⚠ Returns requested late or made without prior contact will not be accepted.

Returns and exchanges are not accepted for:

• Promotional items (E.g., Anniversary 0808, Special Sales)
• Free size items
• Intimate wear (E.g., bra tops, inner layers)
• Clearance or discounted items (E.g., final sale or defective goods)

⚠ Please confirm all product details and sizing before purchasing.

Returned items must:

• Be in brand-new condition with original tags
• Not be worn, washed, altered, or soaked (e.g., if the item’s color runs or fades due to soaking in water, it will not be eligible for return).

⚠ We reserve the right to refuse returns that don’t meet these standards.

Kindly refer to the following:

(I) Shipping fees will be absorbed by the company if:

• There are serious defects (e.g., torn fabric, large tears, mislabelled sizing, or items arriving with visible damage)
• Wrong items are sent

(II) Shipping fees will be borne by the customer if:

• The request is for a size exchange

⚠ We reserve the right to determine what qualifies as a serious defect beyond the examples provided above.

Contact customer service within 48 hours and provide photos. Once verified, we’ll arrange a return or refund and cover all shipping costs. Please retain your return tracking number and receipt.

Refunds are only issued for the following reasons:

• Serious defects (e.g., torn fabric, large tears, mislabelled sizing, or items arriving with visible damage)
• Out-of-stock items
• Wrong items sent

⚠ We reserve the right to determine what qualifies as a serious defect beyond the examples provided above.
⚠ We do not offer refunds for other reasons.

Once the return is received and verified, refunds will be processed within 7–14 business days.

• Pack items securely and keep the shipping receipt.
• Customers bear the risk of loss/damage during return shipping.
• Discount codes or points used on returned orders will not be refunded or reinstated.

To return your parcel, kindly send it to the address below:

TLC Apparels Sdn Bhd
12, Jalan Ekoperniagaan 2/3, Taman Ekoperniagaan, 81100 Johor Bahru. Johor Darul Ta'zim. Malaysia.

Contact Number: 011-58790497