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Terms and Condition

We are committed to make your shopping experience with us enjoyable as much as possible. Please kindly take some time to read these Terms & Conditions (T&C) prior to using the site (www.tlclabel.cc). Your use of the site indicates you acknowledged, understood and agreed to abide to these T&C.

 

INFORMATION

We are TLC Apparels Sdn Bhd, a registered company in Malaysia with registration number 1380860-T. Our office is located at Larkin Heights Shoplot, first floor unit #01-09, Jalan Idaman Utama, Taman Larkin Idaman, 80350.

We can be contacted via social media (Facebook and Instagram). After sales support team can be contacted through WhatsApp +6011-5879 0497

Facebook Profile: TLC by That Lady’s Closet

Instagram Profile: tlc_official___

Our working days are Monday- Friday,8.30am-6pm (Excluding local Public Holidays).

 

ORDER

You may place your order by completing and submitting the order form in our website. An order number will be given with every success order placed.

You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order.

We reserve the right to decline any request of amend order if the order has already processed.

Combine order is strictly not allowed. All orders are shipped out according to order number.

 

BACKORDERS

Backorders are sold out item that arranged for re-manufacture and allow you to secure your piece first during manufacturing process.   

Estimated Time of Arrival (ETA) of each backorder item will be stated clearly in each individual backorder item.

ETA is only an estimated date, the actual stock arrival date might earlier or later due to unforeseen circumstances such as shipment delayed, longer manufacturing time and etc. Request to cancel order in such reason will be rejected.

Backorder might be cancelled due to lack of fabric, insufficient stock arrive. Full refund will be given in such cases.

Backorder are produced in different batches, please kindly allow a discrepancy of 20% for each batch in terms of color and measurement. No exchange & return is allowed in such circumstances.

For order consist of backorder items & ready stocks, kindly note that order will be mailed out only when all backorder item(s) has arrived.

Customer could request to ship out ready stocks items for order consist of backorder items and ready stocks with extra postage fee. Please contact our customer service team for more details.  

Backorder will be updated in our Backorder Status page and each individual backorder product link. No notification email will be sent for such updates unless otherwise state.

All backorder are strictly non cancel-able/refundable once the order is being processed.

 

PAYMENT

We accept payment via IPAY88 (Local Internet Banking, Credit/Debit Cards and e-Wallet).

The price payable by you for the product shall be the price of the product listed for sale as stated on our website at the time your order is transmitted to us through the website. We reserve the right to amend the price of any product at any time without given any reason or prior notice. No refund will be allowed if the purchase item is available on sale thereafter.

 

DELIVERY

Shipping fee of your order will be displayed to you on our website.

Our mailing day is Monday to Friday, excluding weekend and local public holiday.

Ready stocks order will be mailed in 1-3 working days upon payment verification.

For order consist of backorder items & ready stocks, kindly note that order will be mailed out only when all backorder item(s) has arrived. Customer could request to ship out ready stocks items for order consist of backorder items and ready stocks with extra postage fee. Please contact our customer service team WhatsApp +6011-5879 0497 for more details.  

All orders are shipped out according to order number, no combined order is allowed.

Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control.

Please contact our customer service team via WhatsApp +6011-5879 0497. We will make reasonable effort to assist you for lost parcel.

For international order, import duty and custom taxes might be charged when it reaches destination country and recipient must be responsible for it.

 

Bounced Parcel

We will contact via email or WhatsApp if we receive any bounced parcel bearing their name.

Cost of re-delivery charged will be borne by customer.

We reserve the right to decline the request to combine new order with bounced parcel.

Bounced parcel that are unclaimed after 180 days (half year) will be deemed as TLC’s property and no compensation will be done as sufficient response time has been given.

 

Defect

We try our best to provide accurate information in our product description for the purchase through website. However, we do not warrant that product description or other content on the website are accurate or error free.

Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Please kindly allow 20% of this color variance. Request for return as defect item due to this reason will be rejected.

Minor variation in measurement (1-3cm) is not considered as defect.

Minor imperfection (small black dots/ small stain/loose thread below 1cm) which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.

Please contact our after sales support team via WhatsApp +6011-5879 0497.

 if you believe you have received a defective product within 7 working days with your order number and photo of defect part. Please allow 48 hours for review and response.

Returns must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered). All items are not to be soaked. If color runs due to this reason, item(s) is strictly not returnable.

 

Return

  • All returns must be sent back within 7 working days (orders within Malaysia) AND 14 days (orders outside Malaysia) upon receiving your order & it has to be informed to our customer service. We will not allow any exchange/refund if you fail to return the item/s within the stipulated time.
  • Free size items is not allow for return or exchange.
  • Sales items is not allow for return or exchange. E.g 0808 Anniversary Sales.
  • Promotion item(s) (E.g Early Bird promotion) is allowed for size exchange (except sales items, intimates and free sized items). All Shipping fee during the procedure for size exchange will be borne by customer. A coupon code equivalent to the discounted purchase price of promotion item(s) will be issued.
  • Size exchange are not allow for change in design or color. All Shipping fee during the procedure for size exchange will be borne by customer. A coupon code equivalent to the purchase price of item(s) will be issued.
  • Size exchange must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered). All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
  • We reserved the right to reject any return item(s) if it does not meet the requirements.
  • Size Exchange can only be done once per order.
  • Cash refund is allowed only for defect parcels, out of stock and mis-shipment.
  • Return parcel for defects, out of stock and mis-shipment will be borne by TLC & tracking number has to be inform to our customer service.
  • Customer is responsible for the item(s) until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
  • Any used/credited reward points/discount codes for the returned order will be voided and not refundable/re-usable.

 

Accessing And Using The Site

As a condition of your access to and/or use of the website, you warrant that:-

  1. All information supplied by you on the website is accurate, current and complete;
  2. You are 18 years of age or older in order to access and/or use the website; and
  3. You will not copy or distribute any part of the website in any medium without TLC’s  prior written authorization.
  4. You shall be solely responsible for your access to and/or use of the website and its materials herein.

 

Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user account at any time, if in our opinion you have failed to comply with any of the provisions of these T&Cs.

TLC Label reserves the right to make amendments to any of the above Terms & Conditions at any time without prior notice. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the website indicates your assent to the T&Cs as posted.

 

(*Updated on 26/10/2022 by TLC Label)